MUIH Technology Requirements

As a student at MUIH you’ll be required to use a computer as part of your studies and experience at MUIH. Students must have ready, predictable, and reliable access to a computer that meets the technical requirements of the Canvas learning management system and a strong internet connection. Students must be able to use a computer as part of their studies and experience at MUIH to access Canvas, access other online educational resources, complete and submit their course work, communicate with their faculty and classmates, receive and respond to official communications from the University, and use MUIH’s systems to register for classes, apply for financial aid, request services, and pay their bill.  

Students must have working knowledge and facility using Microsoft Word, PowerPoint, Excel, and Outlook (MUIH provides students with access to Office365).  

Students must have access to a computer with an internal or external microphone, speaker, and camera, or an external headset in the case of a microphone and speaker, to participate in online learning activities. 

All students are issued an official MUIH email account upon matriculation and are responsible for the information sent via that account. All email communications between matriculated students and MUIH must occur through students’ official MUIH email account. All communications within an academic course must be submitted through either the Canvas learning management system or through students’ official MUIH email account. Students should refrain from using personal email accounts or unofficial tools (e.g., social media) for university-related communications. 

Canvas Learning Management System

The Canvas learning management system (LMS) is the software application MUIH uses to deliver its online and hybrid courses, and to supplement its on-campus courses. MUIH also uses Canvas to deliver Professional and Continuing Education courses. 

Canvas Technical Requirements: Basic Computer Specifications for Canvas provides information about technical requirements to maximize use of Canvas. 

Canvas Login (Academic Programs – MUIH Login)

Log in to Canvas using the MUIH Login button. Use your MUIH email address and password. For assistance with your email address and password to access Canvas, contact the MUIH Information Technology (IT) Department at or 443-906-5787.

Canvas Login (Professional and Continuing Education – PCE Login)

Log in to Canvas using the PCE Login button. Use your registered personal email address and chosen password. For assistance with your Catalog password use the “Forgot Password ” link found on the PCE Login page. If you need assistance finding your registered email address, please contact Online Help at .

First Tier Canvas Support – 24/7/365 Canvas Support

Contact 24/7/365 Canvas Support as THE FIRST STEP to address Canvas classroom issues.

When reporting problems, please include the following information to ensure a timely resolution of your problem: your first and last name, course name, instructor’s name, specify your usage of a PC or Mac, specify the type of browser you are using, and provide the specific details describing the problem you are having.

Student Help

Faculty Help

Second Tier Canvas Support

Student Canvas Support

Contact for student support with issues not resolved by First Tier 24/7/365 Canvas support above.

When reporting problems, please include the following information to ensure a timely resolution of your problem: your first and last name, course name, instructor’s name, specify your usage of a PC or Mac, specify the type of browser you are using, and provide the specific details describing the problem you are having.

Faculty Canvas Support Services 

Contact  for faculty support to maximize success in the MUIH online environment including:

  • Term classroom prep
  • Requests for I-grade classrooms
  • Coordination and implementation of accessibility requests approved by the Office of Disability Services
  • Canvas training for faculty hosted virtually or in one-on-one formats

When reporting problems, please include the following information to ensure a timely resolution of your problem: your first and last name, course name, instructor’s name, specify your usage of a PC or Mac, specify the type of browser you are using, and provide the specific details describing the problem you are having.

Canvas Tutorials

  • Canvas Student Guide: The Canvas Student Guide provides access to support and tutorials about the Canvas features used by students.
  • Canvas Guides: Canvas guides and information resources are available on the Canvas Community pages including a searchable guide on a variety of topics.
  • Video Screencast-O-Matic Tutorial: Screencast-O-Matic is a recording, editing and sharing application in Canvas classrooms.

ZOOM Videoconferencing System

The ZOOM videoconferencing system is the software application that MUIH’s students and faculty use for real time meetings to support online and remote teaching and learning.

Zoom Support

Zoom Training 

MUIH Information Technology Office Support 

Contact the MUIH Information Technology (IT) Department at  or 443-906-5787 for assistance with:

Login and password for

  • Data Portal
  • My MyMUIH

Technical assistance with 

  • Data Portal 
  • On-campus technical requests or issues 
  • Office 365 including Outlook and Teams (*)
  • MUIH email accounts 

*Office 365 Support: 

Web Version of O365 Applications: MUIH IT provides assistance logging into the web version of O365 applications (Outlook, Teams, Word, PowerPoint, Excel, etc).  

Desktop Version of O365 Applications: MUIH IT does not provide technical assistance for the desktop version of O365 applications on personal devices that are not owned by MUIH. For technical assistance with O365 desktop applications on a personal device, contact Microsoft Support directly. For technical assistancewith O365 desktop applications on an MUIH-owned device, contact the MUIH IT Department at the email or phone number above. 

MUIH does not provide technical assistance or training using the features of O365 applications. Training materials for the O365 applications are available directly from Microsoft. 

IT Staff Availability for Virtual Assistance 

  • Monday-Friday: 9:00 AM – 5:00 pm ET 
  • Saturday: 7:30 AM – 1:30 pm ET 
  • Sunday: 7:30 AM – 1:30 pm ET 

Hours subject to change based on staff availability. 

IT Staff Availability for On-Campus Assistance 

  • Monday-Friday: 9:00 AM – 5:00 pm ET 
  • Saturday: 7:30 AM – 1:30 pm ET 
  • Sunday: 7:30 AM – 1:30 pm ET 

Hours subject to change based on staff availability. 

For assistance while on campus, email: . For on-campus technology emergencies: call 410-888-9048 ext. 0, then ask the Ambassador to page IT staff. 

Library Account and Technology

Library Account Set-Up: Use this step-by-step guide

Library Account Login: Login to your library account here

Getting Started Using the Library: Visit the Library Canvas Site

How to Use Library Resources: Use these guides and tutorials

Location of Library Digital Resources: Visit the Library Research Tools webpage

Additional Help: Contact the library at 

Library Availability for Assistance: View the hours of operation and support